Last Updated: 15th May 2025
Welcome to Jaagr! These terms of use, together with this site's privacy policy and our cookies policy, set out the terms on which you may use this site. Please read these terms of use carefully before you start to use the site. By using this site you indicate you accept and agree to abide by these terms of use. If you do not agree to these terms of use please stop using this site immediately.
THESE TERMS OF SERVICES IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THESE TERMS OF SERVICES DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC, OR DIGITAL SIGNATURE.
THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF RULE 3 (1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES) RULES, 2011 PRESCRIBED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY, AND USER AGREEMENT FOR ACCESS OR USAGE OF THE WEBSITE.
THESE TERMS OF SERVICES IS A LEGALLY BINDING DOCUMENT BETWEEN JAAGR HEALTH LLP AND THE USER (BOTH TERMS DEFINED BELOW). THESE TERMS OF SERVICES WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE "I ACCEPT" TAB OR BY USE OF THE WEBSITE OR BY OTHER MEANS OF AN ELECTRONIC RECORD) AND WILL GOVERN THE RELATIONSHIP BETWEEN Jaagr AND USER
PLEASE READ THESE TERMS OF SERVICES CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE, AND CONSENT TO THESE TERMS OF SERVICES. IF YOU DO NOT AGREE WITH THE TERMS OF THESE TERMS OF SERVICES, PLEASE DO NOT USE THIS WEBSITE.
YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO Jaagr AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF THE INFORMATION TECHNOLOGY ACT, 2000, AND THE INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES) RULES, 2011.
These Terms of Services of the website located at the URL www.jaagr.com, on mobile sites or mobile application and the other associated/ancillary applications, products, websites and services ("Website") is between JAAGR HEALTH LLP (referred as "Jaagr" or "We" or "Us" or "Our"), a company incorporated under the Companies Act, 2013 with its registered office situated at Pattityowala, Chandrabani, Dehradun 248001 (UK), India, and the Users of the Website including but not limited to Users who are patients, medical practitioners, and/or health care providers (referred as "You" or "Your" or "Yourself" or "User") describe the terms on which Jaagr offers You access to the Website and such other services which include but are not limited to interactive session related services, platform services, self-assessments, to interact with medical practitioners, doctors and health care providers from across the globe ("Practitioners"), to help the User receive appropriate diagnosis and quality treatment, knowledge and perspectives through various interactive sessions with the Practitioners ("Services").
These Terms of Services are a contract between You and Jaagr. These Terms of Services shall be read together with the Privacy Policy or other terms and conditions with all other notices, disclaimers, and guidelines appearing on the Website from time to time (collectively referred to as "Agreement(s)") constitute the entire agreement upon which You are allowed to access and use the Website and avail the Services.
For these purposes, the term "Person" shall mean any natural person, firm, company, governmental authority, joint venture, association, partnership, limited liability partnership, society, or other entity (whether or not having separate legal personality).
You and Jaagr shall hereinafter be individually referred to as a "Party" and collectively as the "Parties"
1. Acceptance of Terms
1.1 Binding Agreement:
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms, policies, or guidelines that we may post from time to time on our website or within our Services.
1.2 Modifications:
We reserve the right to modify these Terms at any time. Any changes will be effective upon posting the revised Terms on our website. Your continued use of the Services following the posting of revised Terms constitutes your acceptance of those changes.
1.3 Account:
For availing certain Services, You will be required to register an account on the Website (an "Account"). When You register on the Website and set up Your Account, You must: (i) be of age 18 or older (ii) provide accurate and complete information; (iii) promptly update Your Account information with any new information that may affect the operation of Your Account; (iv) authorize Jaagr to make any inquiries We consider necessary or appropriate to verify Your Account information or the information You provide to Us via the Website including document proofs or copies or any such information as required mandatorily by applicable law that needs to be provided to Us; and (v) acknowledge and accept any applicable policies, including but not limited to those pertaining to service quality, confidentiality, User integrity, anti-harassment and conflict of interest. You will not use false identities or impersonate any other person or use another account that You are not authorized to use on any computer, mobile phone, tablet, or other devices (collectively "Device").
1.4 Account Access:
You are responsible for safeguarding and maintaining the confidentiality of Your Account information. You agree not to disclose Your Account information to any third party and that You are entirely and solely responsible for any and all activities or actions that occur pursuant to the use of Your Account on the Website, whether or not You have authorized such activities or actions. You will immediately notify Jaagr of any unauthorized use of Your Account. You may be held liable for losses incurred by Jaagr due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
You agree that this Website and its Services are made available to You on a non-exclusive, non-transferable, non-sublicensable, and on a limited license basis and hence, You will not permit, enable, introduce or facilitate other persons to participate in availing Services from Your Account, including others who may be subject to an agreement that is the same or similar to this Agreement.
If You provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Jaagr has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Jaagr has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website / Services (or any portion thereof).
2. Duties of a User
You shall comply with all applicable local, provincial laws, and regulations in connection with Your availing of the Services.
You shall keep Jaagr informed of any technical issues or problems with the Website, as and when the issues develop.
You shall not engage in any activity other than strictly for the purposes specifically laid down under these Terms as integral constituents of the Services, prior to, during the continuance of, and after each and every session.
While Using the Website, You shall not-
- use the Services and the assets, either directly and/or indirectly, for sharing of nudity, pornographic or adult material, sexually explicit images or descriptions involving sexual behaviour, or other content deemed offensive by Jaagr according to community standards and/or applicable law is strictly prohibited unless required for the purpose of rendering medical consultations and Services from the Practitioners. In such cases, the User agrees and understands that such images/content for medical purposes and does so by wholly consenting to these Terms,. Jaagr reserves a right to immediately terminate Your account on being notified of any such act performed contrary to this clause without any further notice;
- defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of any other Person;
- conduct or forward surveys, contests that are construed as illegal activities that include but are not limited to gambling activities, pyramid schemes, or chain letters;
- falsify or delete any author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded;
- provide any information that is incorrect or misleading in any way;
- use any deep-link, robot, spider, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website;
- reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website;
- engage in any activity which violates any applicable laws, rules, and regulations.
2.1 Age Requirement:
You must be at least 18 years of age, or the legal age in your jurisdiction, to access or use our Services. By agreeing to these Terms, you represent and warrant that you meet the applicable age requirements.
2.2 Authority:
If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
3. Services Provided
3.1 Description of Services:
Jaagr provides health and wellness resources, telehealth consultations, personalized wellness plans, and other related services. While we strive to provide accurate and up-to-date information, our Services are provided for informational purposes only and are not a substitute for professional advice.
3.2 Modifications to Services:
We reserve the right to modify or discontinue any aspect of the Services at any time without notice.
4. User Accounts and Registration
4.1 Account Creation:
In order to access certain features of the Services, you may be required to create an account and provide certain personal information. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.
4.2 Security:
You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
4.3 Account Termination:
We reserve the right to suspend or terminate your account at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users or the Services.
5. User Obligations and Conduct
5.1 Lawful Use:
You agree to use the Services only for purposes that are permitted by these Terms and any applicable law or regulation.
5.2 Prohibited Activities:
You agree not to:
- Engage in any fraudulent, deceptive, or harmful conduct.
- Use the Services to transmit or store any material that is unlawful, harassing, defamatory, or otherwise objectionable.
- Attempt to interfere with or disrupt the functionality of the Services or the networks or servers connected to the Services.
- Use any automated means (such as bots) to access or scrape data from the Services without our express written permission.
5.3 User-Generated Content:
If you submit, post, or otherwise transmit content (including reviews, comments, or feedback) to Jaagr, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
6. Intellectual Property
6.1 Ownership:
All content, trademarks, logos, graphics, and other intellectual property displayed on the Services are the property of Jaagr or its licensors. Nothing in these Terms grants you any rights to use any of our trademarks or other intellectual property without our prior written consent.
6.2 Restrictions:
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services without our express written permission.
7. Health, Medical, and Wellness Information Disclaimer
7.1 Not Medical Advice:
The content provided through the Services is for general informational purposes only and is not intended to serve as a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.
7.2 No Professional Relationship:
Your use of the Services does not establish a doctor-patient or any other professional relationship between you and Jaagr or its contributors.
8. Privacy and Data Protection
8.1 Privacy Policy:
Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Services, you consent to our collection and use of your information as outlined in the Privacy Policy.
8.2 Data Security:
While we implement commercially reasonable measures to protect your data, we cannot guarantee its absolute security. You acknowledge and accept that any transmission over the Internet is done at your own risk.
9. Third-Party Links and Content
9.1 Third-Party Sites:
The Services may contain links to third-party websites or resources. We are not responsible for the content, products, or services provided by third parties. Your interactions with third-party websites are solely between you and the third party.
9.2 Endorsements:
Any reference to third-party products, services, or organizations does not constitute an endorsement by Jaagr.
10. Disclaimer of Warranties
10.1 As-Is Basis:
The Services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
10.2 No Guarantee of Accuracy:
While we strive to provide accurate and reliable information, Jaagr does not warrant that the content is error-free, complete, or current.
11. Limitation of Liability
11.1 Exclusion of Damages:
To the fullest extent permitted by applicable law, Jaagr and its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your access to or use of or inability to access or use the Services;
- Any conduct or content of any third party on the Services;
- Any unauthorized access, use, or alteration of your transmissions or content.
11.2 Aggregate Liability:
Our total liability to you for any claims arising from or related to these Terms or your use of the Services shall not exceed the amount you have paid us in the preceding 12 months (if applicable).
12. Refund Policy
We provide single use assessments for our users, which are non refundable. If in case you face any concern with our assessment you can write to us at hello@jaagr.com with the Subject : “Grievances with Jaagr Assessment”. We will try our best to resolve your issue or provide you with a fresh assessment.
13. Indemnification
You agree to indemnify, defend, and hold harmless Jaagr, its affiliates, and their respective officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your infringement of any third-party rights.
14. Termination
14.1 Termination by You:
You may terminate your account at any time by following the procedures on the Services. Note that even if you terminate your account, certain provisions of these Terms (such as disclaimers, limitations of liability, and indemnification) will continue to apply.
14.2 Termination by Us:
We reserve the right to suspend or terminate your access to the Services immediately, without notice, if we determine that you have violated these Terms or engaged in conduct that could harm our interests or those of our users.
15. Governing Law and Dispute Resolution
15.1 Governing Law:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
15.2 Dispute Resolution:
Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through negotiation in Bangalore, India, unless otherwise required by law. In the event that a dispute cannot be resolved through alternative dispute resolution methods, you agree to submit to the exclusive jurisdiction of the courts located in Bangalore, India.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms will remain in full force and effect.
17. Entire Agreement
These Terms, along with our Privacy Policy and any other legal notices or policies published on the Services, constitute the entire agreement between you and Jaagr regarding your use of the Services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.
By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.